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Ebook Reference and Information Services in the 21st Century : An Introduction by Kay Ann Cassell read! Book Title: Reference and Information Services in the 21st Century : An Introduction
The author of the book: Kay Ann Cassell
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Loaded: 2922 times
Reader ratings: 5.7
Edition: Neal-Schuman Publishers
Date of issue: July 1st 2006
ISBN: 1555705634
ISBN 13: 9781555705633
Language: English
Format files: PDF
The size of the: 12.62 MB

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This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of questions to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). The book begins with the essentials -- interviewing patrons, determining the information need, and developing a basic search strategy. It then gives a thorough overview of the materials, print and electronic, most frequently used to answer questions -- from government information to bibliographic resources, dictionaries, encyclopedias, biographical information sources, atlases, and more. A section on special topics in reference includes chapters on when and how to use the Internet as a reference tool, suggestions on user instruction at the reference desk, and reader's advisory work, as well as a chapter on service to children and youth authored by acclaimed expert Mary K. Chelton. Finally, the book addresses reference management basics: selection and evaluation of material, management of the reference department, assessing and improving reference services, and future trends. Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.


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