Read The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate by Jacob Morgan Free Online
Book Title: The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate|
The author of the book: Jacob Morgan
City - Country: No data
Loaded: 1344 times
Reader ratings: 7.3
Date of issue: March 27th 2017
ISBN 13: 9781119321620
Format files: PDF
The size of the: 949 KB
Read full description of the books:
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't
Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.
How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.
Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.
Readers will learn:
The trends shaping employee experience
How to evaluate their own employee experience using the Employee Experience Score
What the world's leading organizations are doing around employee experience
How to design for technology, culture, and physical spaces
The role people analytics place in employee experience
Frameworks for how to actually create employee experiences
The role of the gig economy
The future of employee experience
Nine types of organizations that focus on employee experience
And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.
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Read information about the authorAfter graduating with honors in business management economics and psychology, Jacob was excited to join the corporate world. At his first job he was told that he’d be traveling the country, meeting with executives and entrepreneurs, and doing all sorts of exciting work. A few months in, he was stuck doing data entry, cold calling, and PowerPoint presentations. One day the CEO came out of his nice corner office, handed Jacob a $10 bill and said “I’m late for a meeting, go grab me a cup of coffee, and get something for yourself s well.” That was the last corporate job he ever had.
Today Jacob Morgan is one of the world’s leading authorities on the future of work and employee experience. He is the best-selling author of three books: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012). Jacob speaks at over 40 conferences a year on topics ranging from AI and automation, management and leadership, the future of work, the 4th industrial revolution, employee experience, the internet of things, and other related themes. He also provides advisory and thought leadership services to various organizations around the world.
His work has been endorsed by the CEOs of: Nestle, Best Buy, Cisco, SAP, KPMG, Schneider Electric, T-Mobile, Whirlpool, St. Jude Children’s Research Hospital, Zappos, Atari, and many others. In addition, Jacob hosts The Future of Work Podcast a weekly show where he speaks with senior executives, authors, and business leaders about how the world of work is changing. His Youtube series, The Future in 5, explores the latest concepts and ideas around the future of work with inspiring and educational 2-3 minute snippets which are all professionally shot and edited.
Jacob has also contributed to and been cited in publications such as Cosmopolitan, The Wall Street Journal, NPR, CNN, Glamour, the MIT Sloan Management Review, USA Today, and The Harvard Business Review. You can learn more about Jacob and get access to his blog, podcast, video series, and research by visiting TheFutureOrganization.com. You can also email him, Jacob [at] TheFutureOrganization [dot] com